Child Supervision Policy

No child under the age of 13 years will be allowed in the facility without someone 18+ years old.

• Children 12 years and younger must have someone 18+ years old present in our facility.
• Children under the age of 6 years must have a parent/adult (18yrs+) in the water with them at all times.
• Children age 6 years and over must use the locker room of the same gender.

Program Participants

• If your child is taking classes and is less than 6 years old then you must be close by to supervise the class. Please ask your class instructor where they would prefer you to be during class times.
• If your child is taking classes and is at least 6 years old and you are a full member then you are free to use the facility while your child is in class.
• Teens who are 13 and up have all the privileges of an adult member, fitness classes included!
• Please make sure we have an accurate emergency phone number for inclement weather or injury.

Child Care

Babysitting is FREE with a full Family or Single-Parent Family membership.

• Ages allowed are 6 months-9 years of age
• 2 hour MAX when leaving your child/children in babysitting room
• No outside food allowed in child care room for food allergy purposes.
• You may supply a beverage for your child/children when dropping off for the duration of their stay.
• Please apply sunscreen during warm months since we take children outside on playground.
• On babysitting slip please provide where you will be in the facility. We will need to locate you if your child/children need their diaper changed.
• Same person who drops off MUST pick up, unless you notify childcare staff.
• You may only pick up your child/children form babysitting

Inclement Weather Policy

Any facility closings will be posted on our Website, Facebook Page and a voice message will be left on our phone lines. By State Law, all pools are subject to close in instance of thunder and lightning and will remain closed for a half hour after the lifeguard(s) on duty have heard the last boom of thunder.

Cancellation of Membership

• Monthly membership drafts continue until the member notifies the Y they wish to terminate the membership. Membership is not dependent upon usage. Member is responsible for making any changes to membership.
• To ensure timely processing, all cancellation requests must be submitted no later than the 25th day of the current month in order to cancel the draft scheduled for the following month.  If you wish to terminate your membership,  member must complete the membership cancellation form online, in person at the Greenknoll branch or email your cancellation request to jwaterbury@regionalymca.org or mhebert@regionalymca.org.
• Memberships terminations are not taken over the phone.
• Memberships are not automatically terminated due to non-use.

Membership Card Policy

All members are required to present their membership card to the Member Services Desk upon entering the facility. Membership cards are the property of the Regional Y and must be surrendered upon demand of this institution. Lost cards will be replaced for a $5 fee.

• If you are a Wellness Plus member you must bring your Wellness Plus card when entering the facility. If forgotten, the front desk staff will have to let you into the facility. We will no longer allow you to leave your car keys/license if you forgot your card. To replace card, it will cost $5.00 per card.
• We reserve the right to revoke a membership if a member is caught giving their membership card to a non-member to use.

Member Guest Policy

We encourage members to share the experience of membership with friends so they may see the value of a YMCA membership and be encouraged to become members themselves.

• Each Membership Account is given 4 free guest passes per year.
• After those (4) free passes are utilized, each membership account may bring in a maximum of 4 guests per day at a rate of $5.00 per person per day.
• All guests of Y members must have a photo ID, fully complete a waiver prior to using the facility and must be checked in at the Front Desk.
• All guests of Y members must be accompanied by the member and are not permitted to use the facility on their own.
• Y members are responsible for the behaviors and actions of their guest(s) and may be subject to suspension or revocation of membership.
• Guests under the age of 13 must be accompanied by a Y member and meet our Supervision requirements as outlined in Section 6 of this handbook.
• The Regional Y conducts regular sex offender screenings on all guests over the age of 18.

Membership Hold/Freeze

• Hold requests must be submitted by the 25th of the month to be effective starting the next month. 
• Membership dues will automatically resume after the final month of your scheduled hold. No action is required on your part unless you wish to extend the hold or make changes to your membership.
• No more than three months may be skipped without Director approval.
• Members may not use the facilities while their membership is on hold.  Access will resume automatically when the draft restarts.  To reactivate your membership before the scheduled restart date, please contact the Membership Service Desk.
• Members may request to place their membership on hold for a specified period. To initiate a hold, members must complete one of the following steps:
  • In Person: Fill out a Membership Hold Form at the Member Services Desk.
  • By Email: Send a request to either
    jwaterbury@regionalymca.org or
    mhebert@regionalymca.org.
  • Online: Visit www.regionalymca.org, navigate to the Membership drop-down menu, and select Membership Hold Form.
• No Partial months are available to place on hold.

Nationwide Membership Policies

Nationwide members may use our facilities up to 8 times per month. Nationwide members must present Member Services Desk with a valid membership card(s) from their home YMCA or a valid photo ID if they do not have their membership card.

• On average, at least 50% of your visits must be to your “Home” YMCA (the local association that enrolled you and collects your membership dues).
• If you have known periods of seasonal travel (when you will not be using your Home Y at least 50% of the time or will be a resident of another area for more than 28 days), you will need to place your Home Y membership on hold (or cancel it) and join the Y where you will be living for that time period. Please plan ahead, as it may take several weeks to place your account on hold.
• If you are a college student, you will need to join the YMCA where your usage is 50% or greater. Nationwide Membership is based on individual usage not the family unit. Most Ys have a young adult or college membership option or you can ask about the financial assistance program.
• Insurance based memberships (Renew Active) do not have access to Nationwide membership.  Renew Active members will need to bring their Healthy Contributions Code and sign up as a Renew Active member at our location when visiting.
• Nationwide members may take our free programs however; they cannot take a space away from a paying member (meaning you cannot reserve a bike for an Indoor Cycling class or our studio classes).
• Program-only participants and special memberships are not eligible for Nationwide Membership.
• Nationwide members must pay Program Member fees for the use of Child Watch (babysitting).
• To receive the member rate for fee-based programs, Nationwide members must activate a membership with the Regional YMCA.
• Nationwide members do not receive free guest passes. Nationwide members who wish to bring a guest can do so for $20.00 per person each visit.
• Nationwide members do not receive free access to our Health Center; it is $25.00 per visit.

Joiner Fee

A one-time joiner fee is due for all Full members upon joining/rejoining the Regional Y.

Joiners fee will be waived if reactivating a membership within 60 days of cancellation.

To protect privacy – especially that of children – recording is regulated within the facility.

This Includes photography, video recording, live streaming, and audio recording using any device capable of capturing images, video, or sound.

Permitted Recording:

• Adults may record or photograph themselves only, using discretion.

• Recording must not capture other members, guests, or staff without their explicit consent.
• Equipment must not interfere with programs, traffic flow, or safety.

Prohibited Recording Areas & Activities:

Recording of any kind is strictly prohibited in the following areas:

• Locker rooms
• Restrooms
• Changing areas
• Saunas and steam rooms
• Youth classes/programs involving minors, camps, swim lessons, Child Watch/Kids Corner
• Any area where individuals have a reasonable expectation of privacy

Protection of Youth:

• Photography or video of children who are not your own is not permitted.

• Recording during youth programs, classes, or events is prohibited unless specifically authorized by YMCA administration.
• Staff may stop any recording that appears to involve minors or violate this policy.

Courtesy & Enforcement:

• Individuals must comply immediately if asked by YMCA staff to stop recording.
• Staff may ask that any recordings taken in violation of this policy be deleted.
• The YMCA reserves the right to limit or revoke recording privileges at any time.
• Violations of this policy may result in suspension or termination of membership.

Special Circumstances

• With subject’s permission, the YMCA may conduct photography or video recording for marketing, promotional, or media purposes.

Includes area such as, Cardio Room, Training Center, Functional Fitness area and Spin Studio

• For your safety, please wear appropriate attire such as a t-shirt, closed-toe athletic shoes, sweats, or shorts.

Not Permitted:

• • Jeans, khakis, cargo pants/shorts, bathing suits or plastic suits
  • Sandals, Crocs, flip flops, or boots
  • Attire that is not safe, sanitary or appropriate
• Cell phones are not permitted in any program area or in the locker rooms, including the Wellness Center.
• Take calls and texts in the lobby.
• Wipe down all equipment after use with hygienic wipes provided.
• Return all equipment to its proper place and re-rack your weights after use.
• Do not rest on the equipment during peak times. Allow others to “work-in” or take turns.